The Thoughtful Gift Company - We love making meaningful handmade gifts that tell your story. Proudly designed and made in Australia

Terms & Conditions

Damaged Items

If you find a damaged item in your order, please notify us within 48 hours of its delivery.
To notify us of damaged items, please call us on 0410 756 522 or email us at: hello@elephantgrey.com
We will require some photographic evidence of the damage after which we will replace your item.

Returns

Non-personalised items can be returned within 10 days of delivery.
To arrange a return, please call us on 0410 756 522 or email us at: hello@elephantgrey.com
We recommend that you return the goods in appropriate packaging, and obtain proof of postage. Do not destroy or dispose of any product, even if it is faulty, before arrangements have been discussed fully with us.
We will process any refunds directly to your payment debit or credit card within 30 days.

We are unable to offer refunds on personalised items unless faulty.

The above policy does not affect your statutory consumer rights.

Privacy Policy

This privacy policy sets out how The Thoughtful Gift Company uses and protects any information that you give us when you use this website.

The Thoughtful Gift Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Thoughtful Gift Company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st April 2018.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We do not store credit card details nor do we share customer details with any 3rd parties. Our payment provider will use your credit or debit card details to process your payment(s) to us for services/ goods ordered, but we will never have sight of the details, nor will they be stored on our system.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Copyright

This website and its content is copyright of The Thoughtful Gift Company. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Colour Accuracy
Despite out upmost efforts to show all products as accurately as possible, due to the nature of the print process, varying monitor and device performance, as well as fundamental differences between web and print colour reproduction, the accuracy of colours displayed on this website cannot be guaranteed.